Ombudsstelle - Complaints

Erste Group is devoted to its customers and committed to providing fast and efficient service. We appreciate and value your opinion regarding the experience you have had dealing with us.

Therefore, we welcome any comments you may have. Erste Group has established feedback channels and processes designed to enable customers to raise issues quickly and easily. If you would like to send us a complaint or suggestion, please use the information given below to choose the entity of which you are a client. Our colleagues will address your concern.

Please select which bank you would like to address your concern to: