Ombudsstelle/Complaints

General information about complaints   
Complaints

Please submit complaint by: 
Online Form 

email
vasemisljenje@erstebank.hr

Letter
Erste&Steiermärkische Bank d.d., Jadranski trg 3a, 51000 Rijeka
Erste&Steiermärkische Bank d.d, Ivana Lučića 2, 10000 Zagreb

At the branch
You can also submit a written complaint to one of our employees at any of our branches in Croatia