Opening of New Erste Bank Branch Office in Citygate Shopping Mall
- Opening Hours: Monday to Friday from 9:00 am to 6:00 pm
- Self-service devices available around the clock
- Erste as local service provider at the Citygate project
Erste Bank will open a new service branch tomorrow, 26. February 2015, in the Citygate shopping mall in the 21st district. Situated directly at the U1 subway station Aderklaaerstrasse, Citygate combines modern accommodation and shopping. “We as Erste Bank are one of the most important local service providers directly on site”, explains Peter Bosek, member of the management board. From Monday to Friday between 9:00 am to 6:00 pm, employees are available for all kinds of requests, outside of this time frame state-of-the-art self-service devices can be used for one's everyday banking tasks.
Erste Bank will open a new service branch tomorrow, 26. February 2015, in the Citygate shopping mall in the 21st district. Situated directly at the U1 subway station Aderklaaerstrasse, Citygate combines modern accommodation and shopping. “We as Erste Bank are one of the most important local service providers directly on site”, explains Peter Bosek, member of the management board. From Monday to Friday between 9:00 am to 6:00 pm, employees are available for all kinds of requests, outside of this time frame state-of-the-art self-service devices can be used for one's everyday banking tasks.
Service Branch Offices
The new format of the service branch office is designed for the swift handling of banking business. State-of-the-art self-service devices for withdrawals, deposits, payments, transfers, Western Union, and much more are available. Dispensing quick advice on “simple” products, up to account or savings card applications is a major focus. For more complex requirements, an expert can be immediately consulted with the push of a button via video technology in a room specifically designed for this purpose, so as to fully clear up all requests on the spot if needed. Visitors can also try out the new digital banking app “George” at a demo station on site, and test it together with an advisor. Customers have played a major role in designing the new branch office format.
Furnishings, the selection of advisors, design and facilities are fully oriented toward people's needs. Much of this was intensively tested with customers over the past two years in the Future Lab in Lerchenfelderstrasse as well as in our sLab (www.slab.at), in order to be able to provide precisely what customers expect from a bank branch office in the reorientation of the branch network.
Service Branch Offices
The new format of the service branch office is designed for the swift handling of banking business. State-of-the-art self-service devices for withdrawals, deposits, payments, transfers, Western Union, and much more are available. Dispensing quick advice on “simple” products, up to account or savings card applications is a major focus. For more complex requirements, an expert can be immediately consulted with the push of a button via video technology in a room specifically designed for this purpose, so as to fully clear up all requests on the spot if needed. Visitors can also try out the new digital banking app “George” at a demo station on site, and test it together with an advisor. Customers have played a major role in designing the new branch office format.
Furnishings, the selection of advisors, design and facilities are fully oriented toward people's needs. Much of this was intensively tested with customers over the past two years in the Future Lab in Lerchenfelderstrasse as well as in our sLab (www.slab.at), in order to be able to provide precisely what customers expect from a bank branch office in the reorientation of the branch network.
